Terms of Service

1.1 Acceptance

These Terms form a legally binding agreement between you and Rivo Tech LLC (identification number 405866433), operating under the Rivo brand (the “Service,” “Platform,” or “Rivo”). By accessing or using Rivo, you accept these Terms in full. If you do not agree, stop using the Service.

Rivo may update these Terms. Material changes will be announced by email or on the website. Continued use after an update means you accept the revised Terms.

By accepting these Terms, you also acknowledge Rivo’s privacy policies and understand that data you upload - including CVs and vacancy text - may be processed by third-party AI models to deliver platform services.

1.2 Service

Rivo is an online employment platform connecting job seekers and employers. Job seekers use it to find vacancies, publish CVs, and support career development; employers use it to publish vacancies and find candidates.

1.3 Intermediary role

Rivo is only an intermediary. It is not a party to an employment contract, an employer, or an employment agency, and it does not guarantee the accuracy of user CVs, vacancies, or other information. Disputes between employers and job seekers - including employment terms, compensation, or interviews - must be resolved directly between those parties.

1.4 AI processing

Rivo uses AI to process CVs, assess candidate-to-job compatibility, and automate recruitment. By uploading a CV or profile data, you agree that third-party algorithms may process it to provide and improve the Service.

2.1 Accounts and security

• Registration: information you provide must be accurate, complete, and current.
• Security: you are responsible for keeping account credentials confidential and for activity performed through your account.
• Age: users must be at least 18 years old.
• Verification: Rivo may request documents to verify a person’s identity or a company’s status.

2.2 Conduct and prohibited activity

You are responsible for every file or item of content you post. You must not:

• post false, misleading, or discriminatory information;
• publish vacancies that demand payment from candidates or involve pyramid schemes;
• harass or threaten users, or obtain personal data without authorization;
• use bots or scrapers to collect platform data; or
• extract, copy, or use profiles, CVs, vacancies, or other platform data to build, train, or improve a third-party AI, large-language, or machine-learning model without Rivo’s prior written consent.

2.3 Reporting content

Rivo does not pre-screen all content. If material infringes your rights, copyright, or Georgian law, contact us with a precise description and legal basis, the content URL or identifier, your contact details, and - when relevant - proof of copyright ownership. Rivo may remove or block reported content at its discretion. Reports are reviewed within a reasonable period; the sender is responsible for accuracy, and false or abusive reports may have legal consequences.

3.1 Job seekers

A CV, profile, application history, and related data are deleted after 365 days without platform use; applications or profile updates keep data active. Uploading a CV gives Rivo a worldwide, non-exclusive, royalty-free, transferable license to use, reproduce, modify, and process the data - including through AI models - to operate the platform and make it available to registered employers.

Rivo does not guarantee employment, an interview, or a candidate’s quality, integrity, or background. You may request immediate deletion at any time. Personal data is handled under Rivo’s privacy policies.

3.2 Employers and data roles

• Every vacancy must be real and active.
• Employers must protect candidate data and use it only for lawful recruitment.
• When using the ATS, the employer is the data controller and Rivo is its processor. The employer is responsible for lawful use and must compensate Rivo for harm caused by misuse.
• Organizations using paid services must complete verification required by AML/CFT rules.
• Rivo does not warrant the accuracy, completeness, freshness, or uniqueness of candidate records. Employers must independently verify candidate information.

3.3 Credits

Subscription credits renew monthly with the plan and unused subscription credits do not roll over. Separately purchased credits do not expire or disappear at monthly renewal. Subscription credits are spent before purchased credits. Credits can be used for vacancy publishing, unlocking candidate contact details, and other premium features. Rivo’s internal credit-usage records are the final basis for account reconciliation.

3.4 Payments and tax

• Flitt processes payments; Rivo does not store card details.
• Prices include VAT unless stated otherwise. Invoices and receipts are available in the organization dashboard.
• Credits or subscriptions activate after confirmed payment, or within 24 hours if a technical delay occurs.
• A failed recurring payment suspends the subscription until a successful dashboard payment restores it.
• Used credits and subscription payments are non-refundable. Unused purchased credits may be refunded within 14 days of purchase if none were used; contact contact@rivo.ge.
• Where an organization registered through an affiliate, transaction totals and dates may be shared with that partner to calculate commission and prepare financial reports.
• After 24 months without login or use of purchased credits following the last transaction, Rivo may reset the balance after prior notice to cover account-servicing costs.

3.5 DISC assessment

DISC helps job seekers understand their work style. Results remain in the profile and may be visible to an employer when the user applies. The assessment is informational and developmental; Rivo does not guarantee absolute accuracy or employment outcomes. Decisions based on results remain the user’s responsibility.

4.1 AI-generated content

Rivo may provide tools for vacancy drafting, CV optimization, and candidate summaries. AI output is supplied “AS IS” and “AS AVAILABLE.” By using, publishing, or saving it, you accept legal responsibility and must verify its accuracy. Rivo is not liable for AI inaccuracies, bias, omissions, or errors.

4.2 AI chatbots

Rivo may operate AI chatbots in Messenger, WhatsApp, Instagram, and other channels. Their responses are advisory, provided “AS IS,” and not guaranteed accurate, correct, or suitable. Rivo is not responsible for decisions based on them.

4.3 Employment decisions

Rivo does not hire or reject candidates. AI compatibility analysis and summaries are support tools only. Employers must make final decisions through independent human review and comply with labor and anti-discrimination law. AI must never be used to discriminate, and users have the right not to be subject to a decision based solely on automated processing.

4.4 Intellectual property

Rivo’s platform, logo, design, and code belong to the company. Users retain copyright in uploaded text such as CVs. Uploading a CV or vacancy grants Rivo a worldwide, non-exclusive, royalty-free, transferable license to use, reproduce, modify, process, and transmit it - including through AI models - as needed to operate and deliver the Service.

5.1 Disclaimer and limitation

The Service is supplied “AS IS” and “AS AVAILABLE.” Rivo does not promise error-free, uninterrupted, or continuous availability; employment outcomes; candidate quality, integrity, or background; or the accuracy of user content. Except for intentional harm or gross negligence, Rivo’s maximum liability for a claim is limited to the amount you paid during the preceding 12 months. Rivo is not liable for indirect, incidental, or consequential losses, including lost profits, data, or business interruption.

5.2 Indemnity

You agree to indemnify and protect Rivo Tech LLC, its staff, directors, and partners against claims, losses, reasonable legal fees, and court costs arising from your content, breach of these Terms, infringement of third-party rights, or harm caused by your actions.

5.3 Financial compliance and AML/CFT

Rivo follows Georgian rules on financial transactions, anti-money laundering, and counter-terrorist financing. Paid-service organizations must provide verification details: legal entities provide legal name, identification code, business sector, and contact information; individual entrepreneurs provide full name, personal number, sector, and contacts. Rivo may verify information through Georgia’s Public Registry.

Rivo keeps financial transaction records, identifies suspicious activity, and retains transaction history for at least five years. Using the platform for money laundering, terrorist financing, fraud, or illegal funding is prohibited; detected accounts may be blocked immediately and reported to law enforcement.

6.1 Account suspension or termination

Rivo may suspend or terminate an account for violating the conduct rules, suspected money laundering or fraud, a subscription payment delayed by seven days, or - among job seekers - 365 days of inactivity. Notice is sent to the registered email and may be appealed within 14 days. Rivo may immediately and permanently terminate an account without advance notice or compensation for fraud or a threat to platform security.

6.2 Force majeure

Rivo is not responsible for failure caused by events beyond reasonable control, including natural disasters, war, terrorism, public-authority action, internet or hosting failures, third-party API outages, cyberattacks, power failures, and strikes. Rivo will notify users of disruption within a reasonable time; subscription periods may be extended by the duration of the interruption.

6.3 Platform shutdown

Rivo may discontinue the platform. A complete shutdown will be announced at least 60 calendar days in advance by email, homepage notice, and dashboard; an individual feature may have 30 days’ notice. During the notice period users may export CVs, profiles, candidate data, and invoices. Access is not guaranteed after shutdown.

At its discretion, Rivo may provide a pro-rated refund for unused purchased credits and active subscriptions through the original payment method within 30 business days. Rivo is not liable for lost opportunities, expected profits, candidates, unexported data, migration costs, or reputational damage caused by closure.

7.1 Assignment

Rivo may assign its rights and duties to a third party - for example in a merger, business sale, or reorganization - without advance consent and will notify you by email. Users may not transfer accounts, rights, or credits, or share access with unauthorized people, without Rivo’s written consent; a violation may cause immediate suspension.

7.2 Severability

If a court finds a provision invalid or unlawful, the remainder stays effective and the invalid provision is replaced with the closest lawful provision. Users will be notified of the change.

7.3 Limitation period

A claim must be brought within one year after its basis arises: from the dispute date for Service use, transaction date for payment, discovery date for data protection, or suspension date for account suspension. After one year it is permanently time-barred, except where law prohibits limiting the right.

7.4 Governing law and disputes

Georgian law governs these Terms. A dispute not resolved by negotiation will be heard by the competent Georgian courts, including Tbilisi City Court where jurisdiction applies. For legal questions, claims, or disputes, email contact@rivo.ge.